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If your virtual tour isn’t loading properly inside AppFolio, you're not alone. 🧩 From broken links to platform mismatches, technical glitches with 360° or 3D tour links can cost you leads — and time.
In this guide, we’ll walk you through the top reasons virtual tours fail to load in AppFolio listings — and how to fix them fast. 💡
Before diving into the solutions, let’s look at the most common issues:
If you're just starting with linking, check our Beginner’s Tutorial: Adding Virtual Tours to AppFolio Listings for setup help first.
👉 Open the tour URL in a private browser window.
If the link doesn’t load, the issue isn’t AppFolio — it’s your virtual tour host.
Check for:
AppFolio doesn’t have a dedicated "Virtual Tour" field. Here’s where to paste your link instead:
Make sure your link looks like this:
Take a 360° virtual tour now 👉 https://yourtourlink.com
Need help formatting? Visit How to Embed or Link Virtual Tours in Your AppFolio Listings.
AppFolio doesn’t allow HTML <iframe> embeds — so if you try to paste embed code (like from YouTube or Matterport), it won’t work.
✅ DO use:https://yourtourlink.com
❌ DON’T use:
<iframe src="https://yourtourlink.com" ...></iframe>
For a full walkthrough on what formats are allowed, check AppFolio Virtual Tour Guide: Set Up, Embed, and Publish Easily.
Sometimes AppFolio will break a long tour URL if there are extra parameters (like ?autoplay=true&ref=widget). These can cause rendering issues.
Try cleaning up the link like this:
✅ From:
https://exampletour.com/view?autoplay=true&utm_source=crm
✅ To:
https://exampletour.com/view
More best practices here: How to Add External Virtual Tour Links to AppFolio.
Not all virtual tour platforms work seamlessly on mobile. That’s a dealbreaker if your renters are browsing from their phones.
If your link is correct but still not showing:
Sometimes AppFolio’s cache causes delays — a manual re-save clears that.
Need more steps? Check Step-by-Step AppFolio Virtual Tour Tutorial for Property Managers.
Here are a few last-resort options:
Learn how to use these smart distribution hacks here 👉 How to Promote Your Virtual Tour Beyond AppFolio
Issue: A leasing manager pasted a long Kuula embed code into the property description. It didn’t display.
Fix: They replaced it with a short public link from Kuula and added a clear CTA.
Before:
<iframe src="https://kuula.co/share/XYZ" width="100%" height="400px"></iframe>
After:
📍 Walk through the unit: https://kuula.co/share/XYZ
Boom 💥 — it worked across desktop and mobile instantly!
Read more fixes like this in Complete Guide to Adding 3D Tours in AppFolio.
✅ Link opens on mobile and desktop
✅ Link is in the right AppFolio field
✅ No iFrames or special characters
✅ URL is clean and direct
✅ Tour is public and not expired
If all those are ✅ and it’s still broken, reach out to AppFolio support with a screenshot.
Adding virtual tours to AppFolio is one of the best ways to boost listing engagement, reduce no-shows, and lease faster. But when those tours don’t load, it can feel like a total fail. 😤
Now you’ve got the troubleshooting steps to fix it quickly. ⚡
Easily Link 360° Virtual Tours in AppFolio Listings
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Try it free. No credit card required. Instant set-up.
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