Reputation Management Funnel Tutorial

CloudPano Editorial Team
April 30, 2024
5 min read
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Introduction: In the digital age, online reviews hold immense power over a business’s reputation. Positive reviews can boost customer trust and attract new clients, while negative ones can harm a company’s image. That’s where reputation management services come into play. In this blog post, we’ll dive into a video transcript that explains how to set up and use a review request funnel to sell reputation management services to your clients effectively.

Setting Up the Review Request Funnel: The video starts by introducing the review request funnel. It’s a tool that helps businesses collect and manage customer reviews. The first step is to customize the funnel with your client’s branding and information. You can add their logo and link their social media accounts for a personalized touch.

Entering Client Information: Once you’ve personalized the funnel, you’ll need to input your client’s details, such as the type of product or service they offer. This information helps tailor the review request to the client’s specific needs.

Generating a Direct Review Link: One of the key components of the funnel is the “Leave a Review” button. To make it work, you need a direct link to your client’s Google Reviews page. The video explains how to obtain this link by accessing their Google My Business profile and clicking on “Ask for Reviews.” This is crucial for directing customers to leave reviews easily.

Customizing the Thank You Page: The video mentions a “Thank You for Your Review” page. Customizing this page is equally important. It’s an opportunity to express gratitude and possibly encourage further engagement or showcase testimonials.

Automation for Review Requests: To streamline the review request process, automation is essential. The video briefly mentions the use of affiliate accounts, but it’s primarily focused on setting up an automated pipeline for completed clients. This pipeline ensures that the review request process is systematic and efficient.

Workflow Automation: The video highlights an automation process triggered when a client is tagged as a “review request.” It sends out review request emails and, importantly, provides a link for customers to leave reviews on the client’s Google My Business page. Additionally, there’s an SMS automation option for those clients who prefer text messages.

Personalization: The video suggests personalizing the review request email subject and replacing the generic “product/service” with what your client offers. This step ensures that the request feels more genuine and relevant to the client’s business.


In the world of reputation management, obtaining and managing online reviews is vital. The review request funnel outlined in this video transcript provides a streamlined approach to collecting reviews and strengthening your client’s online reputation. By customizing the funnel, automating review requests, and personalizing the process, you can offer valuable reputation management services to your clients. With this guide, you’re well-equipped to help businesses thrive in the digital landscape.

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