How to use your own domain name for your CloudPano Pro Tour

Step 1: Sign in to your domain host

  1. If you don’t know who this is, read Identity your domain host.
  2. Open a browser tab or window and sign in to your host’s website.

Step 2: Add the CNAME record to your domain's DNS records

If you're not familiar with CNAME records, contact your domain host, who can help you. You can use the email template below when you call or email their support team.

To add the CNAME record to your domain host, follow the steps below. See your domain host’s documentation for more specific instructions.

  1. Go to your domain’s DNS records.
  2. Add a record to your DNS settings, selecting CNAME as the record type.
  3. Change the Label or Host field of your DNS records to use any subdomain you wish. For example, if your domain name is coldwellrealty.com you may want to use tours.coldwellrealty.com. Enter tours in the Label/Host field.
  4. Change the Destination or Target field of your DNS records to app.cloudpano.com.

Your record should look similar to one of the tables below:

Verification CNAME Record

Record typeLabel/Host fieldTime To Live (TTL)Destination/Target field
CNAMEtours3600 or leave the defaultapp.cloudpano.com

Example CNAME from actual Host

Save your record.

  1. CNAME record changes can take up to 72 hours to go into effect, but typically they happen much sooner.
  2. You may now access your CloudPano Pro tour the same way you used to, but now you may use your personalized URL: tours.coldwellrealty.com/tours/tourId

Email Template for help from your domain host

Use this template to email your domain host for help adding your unique CNAME record to your DNS records. Enter your unique Label/Host and Destination/Target text into the email before sending it to your domain host’s Support team.

Dear Support,

Would you please help me add a CNAME record to my domain's DNS records?

My domain is: <mydomain.com>

My CNAME record (destination/target) is: <app.cloudpano.com>

My CNAME record (host/label) points to: <[subdomain]>

Please contact me at:

Thanks,

<your name>

More about CNAME

Webhosting company Bluehost has a great write-up and video to learn more about CNAME records.

ONE LAST STEP!

Please email us at clayton@cloudpano.com to tell us you have performed these steps. We will then activate your domain and your new URL will be live within 24 hours.